Support

Standardization: Based on the technical service standard of ISO9001 quality control system, Olinkphotonics have built a standard operation process and strict back-tracing system for customer service.


One Stop Service: The customer service is complete and consists of technical consultation, technical training, product maintenance and repair, documents supply, etc.

 

Initiative Service:We have built an aperiodic and periodic customer-visit system to learn about the product working performance and customer requirements.



Services:


Olinkphtonics promise the following services to all the customers:

 

1. Providing proved inspection report for the products when delivery.

2. Providing product specification and detailed test report;

3. 3 year warranty. one year for free repairment and TWO year paidl repairment.

4. Reply within 24 hours after receiving customersnotice of quality problems.

5. Regularly survey,collect quality improvement suggestion from customers.